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An Elderly Woman seeks public apology after ‘shoplifting’ allegations

 

Mistaken as shoplifter, an elderly woman  is demanding  a public apology from supermarket chain Shopwise.

In a cellphone video that has made rounds  on Facebook revealed  the woman, identified as Evelyn Sia, was crying  as she was narrating about  her ordeal  of allegedly being displayed by Shopwise Antipolo security guards as a shoplifter.

The incident happened on June 30, according to Cristine Monterosa, Customer Service Supervisor of Shopwise Antipolo.

Sia said she was about to leave the shopwise  with her items when she was halted by a security guard after she was unable to show her receipt as proof  that she paid for the items.

Sia told  the guard that she will wait at the entrance for her mother, who actually  had the receipt. She said she explained to the guard that her mother left first to go to a nearby market.

She said the guards did not believe her and instead accused her of being a shoplifter in front  of other Shopwise customers. She added that she was taken to the establishment’s security office.

When the Shopwise management found out about the incident, several representatives went to the home of the Sias to apologize.

But Sia still wants a public apology from the management.

Shopwise issued a statement apologizing  over the inconvenience and discomfort  the incident may have caused to Sia.

”It is unfortunate that in the upkeep of a standard retail operating procedure of validating a purchase, one of our shoppers had to go through an unpleasant experience. We sincerely apologize for the inconvenience this has caused,” said Shopwise Vice President Kerwin Legarde.

”We, at Shopwise, value our customers more than anything, and are addressing the distress this incident may have caused our customer. Rest assured, Shopwise will continue to improve our staffing and service levels to prevent this from happening in the future."

On the other hand, Shopwise’s public relation’s firm, Buensalido and Associates Public Relations, said the supermarket chain has agreed to issue a public apology to Sia.

”We would like to inform the public that the matter has been settled between the two parties. Shopwise takes matters such as this very seriously and has reviewed its procedures to ensure that this does not happen again. Upon the request of the customer, Shopwise has agreed to grant her a public apology on July 15,” said Michelle del Rosario of Buensalido and Associates.